Online Training FAQ’s
Frequently Asked Questions
How many times can I take the Final Exam?
How long are the certifications good for and when do I need to renew or re-certify?
How long is a purchase valid (i.e. access / expiration)?
Once you have purchased and registered for the course online you have 6 months (180 days) to complete the course. After 6 months, registration expires.
Bulk Purchases: If you have purchased multiple courses and have received course codes for your agency the following applies:
Course codes are valid for the registration of a single course for 1 year from the time of purchase. This doesn’t include the time to complete the course. Therefore, you have 1 year to register from time of purchase and 6 months from time of registration to complete the course.
Course Expiration: Once a user registers for a course that user has 6 months to complete the course. After 6 months if the user has not completed the course the registration expires.
Can I go back and view the course and it's material once I have completed the final exam?
Do I get a manual with the course?
How long does the course take to complete?
Times will vary with prior knowledge of the subject and aptitude.
AWR – Swiftwater and Flood Awareness Certification – Approximate Course Time: 3 hrs 44 mins Approximate Completion Time: 6-8 hours
SRT – 1 Swiftwater and Flood Rescue Technician Unit One – Approximate Course Time: 7 hrs 44 mins Approximate Completion Time: 8-12 hours
Are the chapter quizzes counted towards the final passing score for this course?
Do I have to watch the chapters in order?
How will I know I have passed the Final Exam?
How many times can I watch each chapter?
Contact Earth Experience Support
For all online training technical and payment issues please contact Earth Experience. Please read the FAQ’s and knowledge base before submitting a ticket. Please email, Earth Experience Support
For general questions and all matters not related to online training please contact Rescue3
01. Minimum System Requirements for accessing the site and viewing the videos?
In general we support and recommend installing the latest version of your operating system and browser and fully support Mozilla Firefox, Google Chrome, Safari and Internet Explorer. Windows minimum versions:
- Operating System: Windows 7 (64 bit) and later
- Browsers: Minimum versions supported – Internet Explorer 9, Firefox 22, Chrome 17, Opera 12
Mac minimum versions:
- Operating System: Mac OS X 10.6 and later
- Browser: Minimum versions supported Safari 7, Firefox 9, Chrome 36, Opera 11.64
02. How our videos are delivered?
Bandwidth – A note on your internet connection (required bandwidth for videos):
Or videos are streamed dynamically meaning that the system recognizes your current connnection and adjusts the video quality to support the best mix of quality and speed. By default HD is not activated but you may select the HD icon in the lower right corner of the video player to increase the quality to HD (High Definition). You will need an internet connection with sufficient bandwidth as videos require more than other internet offerings. Earthexperience.com videos work best with a downstream bandwidth of at least 1 Mbps. If you are studying our videos at public places like a library, airport or hotel be aware that these locations may have limited bandwidth and many connected users all vying for bandwidth.
03. How do I send a support ticket?
Send a support ticket by clicking on the Online Support link at the bottom of any page.
How do I buy multiple licenses for my organization or agency and how does that work?
Course Packs of 50 or 100 can be purchased directly online. Click Here. If you would like to purchase multiple courses between 2 and 49 please Click Here. This Product will allow you to select the number of courses you need and we will send you course registration codes. We can also take a corporate credit card or Purchase Order with pre-approval. Contact Support for Credit Application.
Is the certificate issued from Rescue3?
Upon successfully completing a Rescue3 certification course you will receive an official certificate issued from Rescue 3 and your certification name, date and course will be recorded by Rescue2. The Certificate is recognized valid for 3 years.