Frequently Asked Questions
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01. Minimum System Requirements for accessing the site and viewing the videos?
In general we support and recommend installing the latest version of your operating system and browser and fully support Mozilla Firefox, Google Chrome, Safari and Internet Explorer. Windows minimum versions:
- Operating System: Windows 7 (64 bit) and later
- Browsers: Minimum versions supported – Internet Explorer 9, Firefox 22, Chrome 17, Opera 12
Mac minimum versions:
- Operating System: Mac OS X 10.6 and later
- Browser: Minimum versions supported Safari 7, Firefox 9, Chrome 36, Opera 11.64
02. How our videos are delivered?
Bandwidth – A note on your internet connection (required bandwidth for videos):
Or videos are streamed dynamically meaning that the system recognizes your current connnection and adjusts the video quality to support the best mix of quality and speed. By default HD is not activated but you may select the HD icon in the lower right corner of the video player to increase the quality to HD (High Definition). You will need an internet connection with sufficient bandwidth as videos require more than other internet offerings. Earthexperience.com videos work best with a downstream bandwidth of at least 1 Mbps. If you are studying our videos at public places like a library, airport or hotel be aware that these locations may have limited bandwidth and many connected users all vying for bandwidth.
03. How do I send a support ticket?
Send a support ticket by clicking on the Online Support link at the bottom of any page.
How do I buy multiple licenses for my organization or agency and how does that work?
Course Packs of 50 or 100 can be purchased directly online. Click Here. If you would like to purchase multiple courses between 2 and 49 please Click Here. This Product will allow you to select the number of courses you need and we will send you course registration codes. We can also take a corporate credit card or Purchase Order with pre-approval. Contact Support for Credit Application.
Is the certificate issued from Rescue3?
Upon successfully completing a Rescue3 certification course you will receive an official certificate issued from Rescue 3 and your certification name, date and course will be recorded by Rescue2. The Certificate is recognized valid for 3 years.